An extract from the Christmas letter sent out by Peter, the guardian of my sanity:
“Now I want to pause here to tell you something about HBOS. Several months after Sam left he received a letter from them saying they had overpaid him and asked for a repayment. I started to write back to them on his behalf to obtain more information in this when I noticed the letter was from a young lady who worked in their Overpaid Salaries Team. And this made me think. This organisation has a whole section whose task it is to sort out all the cock ups made by their Payroll Department. How sad is that? Needless to say we never received a reply. This made me think about other possible departments in large banking organisations. What about the “I know you are objecting to our bank charges but bollocks” department? Or the “your call is important to us but no one is going to speak with you for the next half hour” department? I think I’ve stumbled onto something here. The list is endless. This could be a whole chapter in my eventual book. If this was Radio Five they would now be inviting listeners to text in their own suggestions.”



